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At Buie Pottery, we take extra care in packaging your items. All pottery is shipped with sufficient padding to ensure a safe trip to your home.

Damaged Merchandise

Buie Pottery takes extra care in checking for damage and defects prior to shipping. We pack and ship your merchandise according to strict standards. Please inspect the merchandise carefully as soon as it arrives. If the box or carton is torn, pushed in, or looks damaged in any way have the delivery person note it prior to signing for the order. If there is damage, immediately contact the delivery service to start a claim. Please note that it is the customer's responsibility to keep the original packing for possible inspection by the shipper. Failure to keep this original packing may result in a denial of the claim and refund. Next, contact us and make us aware of what you want to do. We will replace any damaged item at no additional cost to the buyer as long as we are notified within 5 days after the delivery date noted by the shipper. Replacements will be sent within a short reasonable time.